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Frequently Asked Questions

Is SocialGlow ready to use?

SocialGlow is 100% ready to use for your communities and courses!

What does Early Access mean?

Currently SocialGlow is in Early Access. This just means that we're still working on some of our documentation, training videos, and marketing. We decided to let people in before we finished that because everyone is so frustrated right now with Facebook parties. You need an invite link to sign up though, so ask in your communities if someone can send you theirs!

Does SocialGlow charge my clients?

Nope! SocialGlow is completely free for your clients! 

How do I invite my guests?

After you create a group or an event you will be given in invite link. Simply send that link to your guests!

Is There a Contract?

No! Our standard plan is month-to-month and you can cancel at any time through your Account.

What is the Monthly Fee?

Our monthly subscription starts from $39.95/month USD. This is automatically drafted on the same day every month until you cancel your subscription.

Do You Offer Free Trials?

Occasionally we do share a special link for leaders and companies to share with their teams. We also offer a Free 30-Day Trial to everyone who signs up for SocialGlow.

Is My Content Private or Is It Available for Others?

Your content is completely private in your account and no one has access to it unless you choose to share it.

Are there any limits to the amount of clients I can have?

There are currently no limits. You can have as many people join your communities and courses as you want!

What If I Need Help or Have a Question About SocialGlow?

We have live chat support run by people just like you! They’re available through the little help icon in the lower right corner of your dashboard and are on call 7 days a week 8 a.m. to 10 p.m. Central Standard Time. If you don’t see the help icon, then you can also reach support via email.

Can I Use This On My Mobile Phone or Tablet?

Yes! We we have mobile apps for both Apple and Andriod, just search your app store for "SocialGlow" and you'll find it!

Best Practices

Will my posts ever be blocked?

SocialGlow doesn't block the posts in courses and communities because you post too much or if you post sales-y language like other social media platforms. We believe you should be able to run your Event or Group however you'd like to. We don't allow certain types of content on our platform though, so be sure to read our terms.

How Is This Different Than Post My Party?

The main difference is PostMyParty posts your content to Facebook where you take a risk for your content or account getting blocked, banned, or sent to "jail". While here at SocialGlow we don't use Facebook or any other social media platform because we are a fully independant and complete platform.

This way you are never at mercy to social media algorithms.

Template Sharing

Can I Share My Template With a New Recruit?

Yes! We have made it very simple for you to be able to share a template with a fellow SocialGlow user. Simply scroll to the bottom of the template you want to share, and enter the user email. They’ll receive an email from us with further instructions on editing the template to import into their account.

OR for those of you with teams, you can Enable Sharing on that template by checking the box and then clicking update. This will then give you a link to share. At any time that you wish to lock that template so the link no longer works, just uncheck the box and update.

Cancellation Policy

What is the Refund Policy?

We do not offer refunds according to our Terms Of Service. This includes for example if you forgot to cancel your account and were charged, or if you haven’t been using your account but are still subscribed. It is your personal responsibility to cancel your account if you do not need it any more before your next payment date. You can cancel your account instantly at any time by logging into your account, clicking the Account tab, then clicking Cancellation, and following the instructions.

How Would I Pause or Cancel My Subscription?

Simply log in to your dashboard, click on Account > Cancellation, and follow the steps to end your subscription. You can do this at any time for any reason. We do not offer refunds on subscription fees.

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