Frequently Asked Questions

Is SocialGlow ready to use?

Yes, SocialGlow is 100% ready to help your church grow engagement and stay connected throughout the week.

Whether you're launching church-wide communication, small groups, discipleship courses, event registration, or integrated e-Giving,

SocialGlow is fully built and battle-tested for ministry use.

You can start using it right away to:

- Keep members engaged beyond SundayShare announcements without algorithms hiding them
- Launch small groups and Bible studies
- Host discipleship courses and content libraries
- Accept donations with 0% platform fees
- Stream services and special events
- Build a private, distraction-free church app

You can begin inviting your members today and see momentum immediately.

Does SocialGlow charge my clients?

No, SocialGlow is completely free for your church members to join and use.

Your congregation will never be charged to download the app, join groups, participate in Bible studies, watch teachings, or stay connected with your church community.

As the church, you simply choose the plan that fits your size and needs, and your members get full access to your church’s private app at no cost to them.

The only time standard processing fees apply is if someone gives a donation, and even then, SocialGlow takes 0% platform fees.

That means:
- No hidden charges for your members
- No percentage taken from your tithes and offerings
- No surprise subscription costs

Just a simple, predictable investment from the church to build stronger engagement, deeper discipleship, and consistent connection all week long.

How do I invite my church members?

Inviting your church is simple.

After you create a group, event, or course inside SocialGlow, you’ll automatically receive a unique invite link.

Just share that link anywhere your congregation already communicates, text message, email, Sunday announcements, social media, or even a QR code on the screen.

When members click the link, they can instantly join your church app and access the content you’ve prepared.

🎥 Need a quick walkthrough? Watch the simple step-by-step tutorial here: https://burada.wistia.com/medias/is6vf3axz0

Is There a Contract?

No, there are no long-term contracts required.

You can choose between month-to-month billing for maximum flexibility or annual billing to save 20% each year.

If you select a monthly plan, you can cancel anytime directly from your account.

If you choose annual billing, you simply prepay for the year at a discounted rate.

We believe churches should have options, whether you want flexibility or prefer to save and plan ahead.

Simple pricing. Clear options. No hidden commitments.

What is the Monthly Fee?

SocialGlow plans start at $24.95/month for churches just getting started and scale based on your church size and feature needs.

We offer three flexible plans:

- Seed – $24.95/month
- Grow – $99.95/month
- Thrive – $299.95/month

You can choose month-to-month billing or save 20% with annual pricing.

Your subscription is automatically billed on your chosen schedule, and you can manage your plan anytime from your account.

For full details and feature comparisons, view our pricing page here:
👉 https://socialglow.com/pricing

We’ve designed every plan to be affordable, predictable, and built specifically for churches, with no platform fees on giving.

Do You Offer Free Trials?

Yes, we offer a 14-day free trial for every church.

You can explore all the features, set up your groups, upload content, test e-Giving, and invite your leaders to see how SocialGlow works, completely risk-free during your trial period.

Your card is securely stored when you sign up, but you won’t be charged until your 14 days are complete.

If it’s not the right fit, you can cancel before your trial ends.

We want you to experience firsthand how SocialGlow can help your church stay connected, grow engagement, and build momentum beyond Sundays.

Is My Content Private or Is It Available for Others?

Your church’s content is completely private and secure.

Everything you upload, sermons, Bible studies, small group discussions, member information, giving records, and events, is accessible only to the people you invite.

Unlike social media platforms where algorithms and distractions compete for attention, SocialGlow gives your church a private, distraction-free environment designed specifically for ministry.

You stay in control of:

- Who joins your church app
- Which groups members can access
- What content is visibleHow information is shared

Your ministry. Your members. Your privacy.

Are there any limits to the amount of church members I can have?

The number of members you can actively host inside your church app depends on the plan you choose.

- Seed – Up to 50 group members
- Grow – Up to 250 group members
- Thrive – Unlimited group members

All plans include unlimited contacts, meaning you can store as many people as you’d like in your database.

The member limit simply refers to how many people can actively access your church app and groups at one time.

As your church grows, you can easily upgrade to accommodate more members.

Whether you're just launching small groups or supporting a large congregation, there's a plan designed to scale with your ministry.

What If I Need Help or Have a Question About SocialGlow?

We’re here to support your ministry every step of the way.

SocialGlow offers live chat support directly inside your dashboard.

Simply click the help icon in the lower-right corner to connect with our team.

Support is available 7 days a week from 8 a.m. to 10 p.m. Central Time.

If you prefer email, you can always reach us at:
support@socialglow.com

Whether you need help setting up groups, launching e-Giving, inviting members, or planning your next discipleship course, our team is ready to assist.

You focus on ministry, we’ll handle the tech.

Can I Use This On My Mobile Phone or Tablet?

Yes!

SocialGlow has mobile apps for both Apple (iOS) and Android devices, so your church members can stay connected wherever they are.

Members can download the app directly here:
👉 https://socialglow.com/download

Or go straight to their app store:
- iOS (Apple App Store):
https://apps.apple.com/us/app/socialglow/id1558205678
-
Android (Google Play Store):
https://play.google.com/store/apps/details?id=com.socialglow.go

Once downloaded, members simply log in to access your church’s private community, groups, courses, events, and e-Giving, all from their phone or tablet.

Church connection shouldn’t stop on Sundays. Now it fits right in their pocket.

Best Practices

Will my posts ever be blocked?

No, your posts won’t be hidden or blocked by an algorithm.

Unlike social media platforms where visibility depends on engagement metrics and ever-changing rules, SocialGlow delivers your posts directly to your members inside your church app.

If you share an announcement, devotional, event update, or sermon, your congregation sees it.

You’re free to lead your groups and communicate with your church without worrying about reach being limited.

Of course, we do maintain basic community standards to ensure the platform stays safe and secure for churches.

We simply ask that all content aligns with our terms of service.

Clear communication. No algorithms. No distractions.

How Is This Different Than Other Church Softwares?

Most church platforms focus on one piece of the puzzle, like giving, events, or messaging.

SocialGlow is different because it’s built to be your church’s all-in-one engagement hub: a private, distraction-free app where members actually stay connected, not just informed.

Here’s what that means in real life:

- Engagement first (not just tools): SocialGlow is designed to help people participate throughout the week with groups, content, chats, and reminders — not just receive announcements.
- Everything in one place: Community, groups, discipleship content, events, live streaming, directory, messaging, and giving — unified in a single church app.
- 0% platform fee on giving: You keep more of what’s given (only standard processing fees apply).
- No algorithms. No distractions. No “social media noise.” Your posts and updates reach your members inside your church app.
- Built for discipleship momentum: From small groups to courses/libraries to tracking and gamification, it’s made to move people from attendance to participation.

In short: Other platforms help you run church operations. SocialGlow helps you grow church connection.

Cancellation Policy

What is the Refund Policy?

All SocialGlow subscriptions are subject to our Terms of Service, and we do not offer refunds for past billing periods.

This includes situations where:

- A cancellation was not completed before the renewal date
- The account was not actively used during the billing cycle
- An annual plan was prepaid at a discounted rate

We encourage churches to cancel before their next billing date if they no longer need the platform.

You can manage or cancel your subscription anytime by logging into your account, clicking the Account tab, and selecting Cancellation.

If you ever have questions about your subscription, our support team is happy to assist at support@socialglow.com.

We aim to keep our pricing clear, predictable, and transparent so there are no surprises.

How Would I Pause or Cancel My Subscription?

You can manage your subscription at any time directly from your dashboard.

Simply log in, go to Account, select Cancellation, and follow the steps to end your subscription.

The process is quick and can be completed in just a few clicks.

If you’re on a monthly plan, your subscription will not renew after cancellation.

If you’re on an annual plan, your access will remain active through the end of your prepaid billing period.

Please note that we do not offer refunds for subscription payments.

If you need help or have questions before making changes, our team is happy to assist at support@socialglow.com.

Flexible when you need it. Simple to manage.

Build More Than a Church App. Build Real Connection.

Strengthen engagement, discipleship, and giving, all in one place.

14-Day Free Trial, No Contracts
Built Specifically for Churches
Friendly Support When You Need It